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Job Type: Full Time
Job Location: Islamabad

Job Type: Full-time (7 pm to 4 am)

About Codrivity:
Codrivity is a fast-growing technology firm specializing in innovative software solutions. We are committed to enhancing user experiences and helping our clients achieve significant digital transformations.

Job Description:
We are seeking a passionate Customer Success Associate to join our dynamic team. This role requires a proactive individual dedicated to fostering long-lasting relationships with our US-based clients and ensuring their success with our products and services.

Are you ready to be at the forefront of digital innovation, shaping the future as a “Customer Success Associate” at Codrivity?

Key Responsibilities:

Codrivity is seeking a talented Customer Success Associate for a full-time, on-site position. The chosen candidate will play a pivotal role in:

  • Develop and maintain strong relationships with customers, understanding their needs and ensuring their success with Codrivity’s solutions.
  • Onboard new clients, providing training and resources to ensure a smooth transition and quick adoption of our products.
  • Regularly check in with clients to gather feedback, provide updates, and address any concerns, ensuring high levels of customer satisfaction.
  • Act as a liaison between clients and the technical team to resolve issues promptly, ensuring client needs and deadlines are met.
  • Identify opportunities for customers to increase their usage of our products through upgrades and additional services.
  • Monitor customer health metrics and develop strategies to improve them.
  • Organize and participate in client meetings and product demonstrations.
  • Develop customer success resources and tools, such as help articles, training webinars, and more.

What are we looking for?

  • Bachelor’s degree in Business Administration, Communication, or a related field.
  • Proven track record of success in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and analytical skills.
  • Experience with CRM software and MS Office (particularly MS Excel).
  • Ability to manage multiple projects simultaneously while maintaining sharp attention to detail.

Why Codrivity?

  • Opportunity to work with a vibrant team that values innovation and creativity.
  • Competitive salary and benefits package, including health, dental, and vision insurance.
  • Flexible working hours and the option to work remotely.
  • Career growth opportunities in a fast-paced tech environment.

If you’re passionate about Customer Success Associate and eager to contribute your expertise to our dynamic team, we encourage you to apply.

Creating a diverse and inclusive workplace is one of Codrivity’s core values. We are an equal-opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.

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In our company ethos, we value the individual essence of each business, recognizing its particular goals, challenges, and opportunities. This understanding fuels our dedication to providing a wide array of services, enabling you to build a business tailored precisely to your unique needs.

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